Your privacy is our commitment

1 Introduction and Scope

bit288 is an online betting and casino platform operated for users in Bangladesh. We believe that each user's personal information is their own asset, and protecting that information is our primary responsibility.

This privacy policy governs the following:

• What types of personal information we collect.
• The purpose for which the collected information is used.
• The rules for sharing information with third parties.
• The steps we take to protect your information.
• Your rights and remedies regarding your privacy.

This policy applies to the bit288 website (bit288.cam), its mobile version, and all associated digital services. If you do not agree with any terms of this policy, please refrain from using our services.

2 Information Collection

We collect your information at various stages and in various ways. Details are discussed below:

2.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name and date of birth.
• Email address and mobile number.
• Username and password (stored in encrypted form).
• National ID card or passport details for identity verification (when required).

2.2 Financial Transaction Information

We collect financial information during deposits and withdrawals, such as: bKash, Nagad, or Rocket account numbers (the full number is not stored, only a reference is kept), transaction amount and date.

2.3 Device and Technical Information

Some information is collected automatically when you visit our site:

• IP address and device type.
• Browser name, version, and operating system.
• Time spent on the site, pages visited, and click data.
• Referral source (which site you came from).

2.4 Gaming Activity Information

Information about a user's game history, bet amounts, win/loss records, and bonus usage is collected. This information is used to improve our services and ensure responsible gaming.

3 Purpose of Information Use

bit288 uses the information it collects solely for the following legitimate purposes:

3.1 Account Management and Security

• Creating, managing, and verifying your account.
• Confirming identity at login and preventing fraud.
• Maintaining account security and preventing unauthorized access.

3.2 Transaction Processing

• Completing deposit and withdrawal requests.
• Providing bonuses and promotional offers.
• Maintaining records of financial transactions.

3.3 Service Improvement

• Personalizing services according to user preferences.
• Analyzing user behavior to introduce new games and features.
• Identifying and resolving technical issues.

3.4 Communication and Customer Service

• Sending important notifications related to your account.
• Providing customer service and resolving complaints.
• Legitimate promotional communications (you have the right to opt out).

3.5 Compliance and Legal Obligations

We use the necessary information to ensure responsible gaming, protect minors, and comply with applicable legal regulations.

4 Cookies and Tracking Technologies

The bit288 website uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep core functionality running.
• Analytical Cookies: Used to analyze site usage and improve the quality of services.
• Functional Cookies: Help remember your preferences (such as language selection).

4.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect some site functionality and you may not be able to log in properly.

5 Information Disclosure and Third Parties

bit288 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer service. These partners operate under strict confidentiality agreements and only the information necessary to provide the specified service is shared with them.

5.2 Legal Obligations

We may be required to disclose information to authorities in order to comply with court orders, requests from government agencies, or applicable legal regulations.

5.3 Business Transfers

Your information may be transferred in the event of a business merger, acquisition, or asset transfer. In such situations, we will make every effort to notify you in advance.

5.4 International Data Transfers

Your information may be processed internationally due to the location of our servers or technology partners. In such cases, we ensure that adequate data protection measures are in place in the relevant country or organization.

6 Data Retention and Security

6.1 Retention Period

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected. Even after an account is closed, information may be retained for a specified period for legal and compliance reasons.

6.2 Security Measures

bit288 has taken the following technical and organizational steps to protect your information:

• SSL encryption — all information travels in encrypted form between your browser and our servers.
• Strong hashing algorithms are used for password storage — passwords are never stored in plain text.
• Server access is strictly limited — only authorized personnel can access the necessary information.
• Regular security audits and vulnerability testing are conducted.
• Rapid detection and response systems are in place for data breaches.

6.3 Acknowledgment of Limitations

Even though we maintain the highest security measures, transmitting information over the internet is never entirely risk-free. As a user, you also bear the responsibility of keeping your account password confidential and not logging in from unfamiliar devices.

7 Protection of Minors

All services on bit288 are for users aged 21 and above only. We do not knowingly collect information from minors.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information.

If parents believe their child has registered on our platform without permission, please contact us immediately at [email protected].

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we are storing about you. Upon request, we will provide you with a copy of the stored information.

8.2 Right to Rectification

You have the right to correct any errors in your stored information. This can be done through account settings or by contacting us.

8.3 Right to Deletion

In certain circumstances, you have the right to request deletion of your account and associated information. However, some information may be required to be retained for legal and compliance reasons.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. We will fulfill your request as promptly as possible.

8.5 How to Submit a Request

To exercise any of the above rights, contact us via our live chat support or by email. We generally aim to respond to your request within 30 business days.

9 Payment Data Protection

We take special precautions to protect financial information. bit288 does not directly store your complete mobile banking number or bank account details on our servers.

We work with bKash, Nagad, and Rocket to facilitate deposits and withdrawals. During payment processing, your financial information is handled directly through the secure systems of the relevant payment provider, and all transactions are secured through SSL encryption.

bit288 will never ask for your complete payment credentials (such as PIN numbers or OTPs). If anyone claiming to be a bit288 representative asks for such information, contact us immediately.

10 Changes to the Privacy Policy

bit288 reserves the right to change or update this privacy policy at any time due to business needs, technological changes, or legal obligations.

For significant changes, we will notify you in the following ways:

• Publishing a notice in a prominently visible area of our website.
• Sending a notification to your registered email address.
• Displaying a notification about the changes at login.

If you continue using our services after the updated policy is published, it will be assumed that you have consented to the new policy. We therefore encourage you to visit this page regularly.

11 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please do not hesitate to contact us. Our Bengali-speaking support team is available seven days a week, 24 hours a day.